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TelQ Telecom UG TERMS OF USE

INTRODUCTION

Thank you for choosing TelQ Telecom UG (“TelQ”, “we”, “us”, “our”). By using TelQ Services or signing up for an Account you’re agreeing to these Terms of Use together with our Privacy Policy, Refund Policy and Anti-SPAM Policy. This is a legal agreement (‘Agreement’), so please read it carefully.

TelQ is a telecommunication company that provides text messaging services to legal entities and individuals through the URL www.telqtele.com (which, together with its sub- domains, content and services, is the "Site"). Our Service allows the creation of text messages, their management and dispatch to individual recipients (MT Messaging), along with the receipt and management of text messages sent from handsets (MO Messaging). We can also help you with our number lookup service, which provides mobile network information about subscribers via HLR.

We hope you will enjoy the Service and it will be effective for your business.
If you have any questions about our Terms (Terms of Use, including Privacy Policy, Refund

Policy, Anti-SPAM Policy and API Guidelines), feel free to contact us. 1. CREATING AN ACCOUNT

To start using TelQ Services you need to register, choose a username and set a password. When you do this, you must provide us with complete and accurate contact information (please see how we will use your personal data in our Privacy Policy). If any of your information changes during the Term, you should update it in the Account or notify us about it at support@telqtele.com

You can sign up for TelQ only if you are at least eighteen (18) years old and able to enter into contract.

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We may refuse Service if we find out that the personal information provided while registration

is false and/or you do not meet the requirements.

2. TERM

The Term begins when you sign up for an TelQ Account (“Account”) and continues as long as you use the Service. Clicking the button and entering your username means that you’ve officially “signed” the Terms. If you sign up for TelQ on behalf of a company or other entity, you represent and guarantee that you have the authority to accept these Terms on their behalf.

3. CLOSING/SUSPENDING AN ACCOUNT

You may terminate this Agreement at any time by emailing us to support@telqtele.com or sending a message to the support team in the Account. In this case we will block your Account and refund your balance if is more than 5 EUR/USD, as stated in our Refund Policy.

We may terminate or suspend this Agreement with a prior email notice to you

  • ●  if you provide us with false personal information and/or you are under eighteen (18) years old;

  • ●  if you fail to pay money that you owe us;

  • ●  if we are required to do so by law or if we believe that you are breaking or may break

    any applicable law or regulations;

  • ●  if you don’t comply with the Terms;

  • ●  for scheduled downtime to allow us making modifications to any service or conducting

    maintenance;

  • ●  if we cannot deliver you the Service due to circumstances beyond our control.

    Please note that we will not refund or reimburse you any money remaining on your Account if we terminate the Agreement because of your violation of applicable laws and regulations or your material breach of this Agreement.

    4. CHANGES IN TERMS

    We may change any of the Terms by posting revised Terms of Use on our Site and/or by sending an email to the last email address you gave us. The new Terms will be effective immediately and apply to any continued or new use of TelQ Account. We may change the Site, the Service, or any features of the Service at any time.

    5. ACCOUNT CREDENTIALS

    You’re responsible for all the activity on your account, and for keeping your password confidential. If you find out that someone’s used your account without your permission, you should report it to support@telqtele.com

 

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TelQ also recommends you change your password at least once every three

months for security reasons.

6. PAYMENT

We don’t charge you a subscription fee. You will pay only for

  • ●  the messages you have sent (MT Messaging);

  • ●  the acquired short and long codes (if you use MO Messaging);

  • ●  the sender ID registration if applicable, according to mobile operators’ requirements;

  • ●  HLR requests.

    MT Messaging/HLR Requests

    We charge for the messages and/or HLR sent from your Account and subaccounts (if there are any) according to the price list available in the Account.

    We may change these prices at any time. A notification will be immediately sent to the email specified in the Account contact information.

    Please note that one message may consist of several SMS segments that are reassembled into a single long text message by the recipient handset. The price is set for each SMS segment as for a separate message.

    We charge for each message sent, whether it is delivered or not, because most delivery failures are for reasons beyond our control. However, we will refund you in cases where the failure has been confirmed to be due to mobile operator’s manifest error, as set out in our Refund Policy.

    PRE-PAY PAYMENT MODEL

    Unless you have signed a Service Addendum, you will be a pre-pay customer. That means you must top-up your Account balance before using the Service.

    You can transfer us money via payment processing systems available in the Account such as PayPal or Skrill. In this case, your Account will be topped up automatically within several minutes. We are not liable for any losses or damages suffered due to the use of these electronic payment systems; you should contact the support team of the electronic payment system if you cannot make a payment or your payment has failed.

    You can also request an invoice and make payments to our bank account; in this case we will add the money to your Account balance within several days after we have received the money or proof of payment.

    If VAT is applicable it will be added to the invoices at the relevant rate.

    Both TelQ and you bear the costs imposed by their own banks when making and receiving payments under the Agreement.

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MO Messaging

If you would like to use MO messaging, you need to rent a long or a short code (“Number”) for it. If we allocate you a Number, you do not own that Number and you do not have a right to retain it indefinitely.

You pay for the Number each billing period. This can be one calendar month or can be equal to 28-31 days from the day of acquisition.

We will send you an invoice before the beginning of a billing period, depending on the day of your request.

The invoice must be paid within three (3) calendar days using payment method agreed with TelQ. The customer will pay any charges that may arise out of use the agreed payment method.

The Number will be available on the first day of the billing period after TelQ receives money to its account or proof of payment.

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Currency

TelQ works only in EUR and USD. We are not responsible for any currency exchange rate fluctuations or charges.

The currency set for your account while registration cannot be changed afterwards.

No waiver

If we omit or delay in invoicing any sum, we can issue an invoice at later date and you still must pay it.

7. MESSAGING COMPLIANCE RULES

Make sure you have the prior consent of subscribers and comply with all applicable laws and regulations while using TelQ Service.

You undertake that you will not use our Service for any illegal, immoral or improper purpose or in any manner which contravenes applicable laws and codes, the regulatory requirements of the appropriate jurisdiction or mobile operator requirements as they exist and as they change over time.

You may check the types of messages we consider illegal or immoral or potentially illegal or immoral in our Anti-SPAM Policy.

If you violate such laws and regulations, we may immediately suspend the Agreement, either temporarily or permanently. It may also be terminated without prejudice to any damages that you may be entitled to claim.

As TelQ's Service is available across multiple territories and jurisdictions, you must consider where:

  1. you use the Service; and

  2. your use of the Service has an impact.

You will under no circumstances send unsolicited traffic from the Account or using the Site. In order to send text messages, you must have the prior paper, electronic or audio consent of each subscriber that must be provided to TelQ by request.

8. DISCLAIMERS AND LIMITATION OF LIABILITY

You are the only one who is responsible for your text messages content, list of recipients and Account activity. You may contact us if you need more information about applicable regulations at sales@telqtele.com

 

We don’t modify the content of text messages sent or received through our Site or the selection of the phone numbers of the recipients. So we are not liable for any content transmitted and full responsibility for content will rest on you.

You will also be responsible for answering and defending any complaints that we receive from any relevant regulatory body resulting from your use of any of our Services. We will forward any complaints to you as soon as practical. You must follow the applicable complaint procedures and respond to each complaint within the timeframes specified by the relevant regulatory body and must forward a copy of your response to us immediately. You will be liable for any fines or penalties imposed by any regulatory body on you or us or any of our associated companies, due to your contravention of these Terms.

LOSS OF REVENUE

We will not be liable to you for any direct or indirect loss or damage due to any failure, degradation or interruption of Service in its network or any other network or connection involved in the provision of the Services unless otherwise provided by law or as expressly stated in this Agreement.

Neither TelQ nor you will be liable to the other party in contract or otherwise for consequential, indirect or special damage, including but not limited to loss of revenue, business, contracts, anticipated savings, profits, data or goodwill.

9. SUPPORT

You may contact our support team

  • ●  by sending an email to support@telqtele.com;

  • ●  by writing a message in the Account;

  • ●  or by leaving an offline message on the Site.

    We will examine your issue within twenty-four (24) hours after the receipt of your message.

    Please note that you can also check your question in FAQ on the Site or view our TelQ Account Manual and API Guideline that is available in the ‘API’ tab in the Account.

    10. SMS PLATFORM MODIFICATION

    We may make adjustments and modifications in our SMS platform (the server, hardware, software and other equipment that TelQ uses in connection with performance of the Services) at our sole discretion. All such adjustments and modifications are free of charge and are implemented with or without prior notification to you.

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11. PRIVACY

We will process your personal information in accordance with our Privacy Policy. INTERCEPTION AND DISCLOSURE

We may intercept and disclose any data submitted to our systems in order to protect our property rights, the efficient operation of our systems or to comply with requests from competent authorities or court orders, or to compile, analyse and publish statistical data. You agree that, subject to applicable laws we may intercept, filter, lock, read, delete, disclose, and use data submitted to our systems or Site.

MODERATION

We scan text messages for trigger words according to our Anti-SPAM Policy, so sometimes your messages may be stored in TelQ moderation queue or may be rejected immediately even if the content is not illegal and complies with all applicable laws and regulations. If this happens, please contact us at support@telqtele.com or write to the support team in the Account, so we can make appropriate adjustments for your particular case.

12. TEST ACCOUNTS

We may make an Account available to you for the testing of our Services at our discretion. These Terms will govern your use and access to such test Accounts and test Services. You will ensure that you use the test Account and test Services only for testing and not for a commercial purpose. A “commercial purpose” means you intend to use, sell, license, rent, or otherwise exploit content for commercial use, in any way.

The fees for such test Accounts and test Services will be as determined by us and subject to change at any time. You agree that we can withdraw such test Accounts and test Services at any time (with or without notice to you).

13. FORCE MAJEURE

We won’t be held liable for any delays or failures in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic activity, unusually severe weather conditions, and the acts of hackers or third-party internet service providers.

14. TELQ TELECOM INTELLECTUAL PROPERTY

 

TelQ’s Services are legally protected in various ways, including copyrights, trademarks, service marks, patents, trade secrets, and other rights and laws. You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Site. You also agree not to change, translate, or otherwise create derivative works of the Service.

TelQ grants you a license to reproduce content from the Services for personal use only. This license covers both TelQ's own protected content and user- generated content on the Site. (This license is worldwide, non-exclusive, non-sublicensable, and non-transferable.) If you want to use, reproduce, modify, distribute, or store any of this content for a Commercial Purpose, you need prior written permission from TelQ or the relevant copyright holder.

15. SURVIVABILITY

Even if this Agreement is terminated, the following sections will continue to apply: TELQ TELECOM INTELLECTUAL PROPERTY, DISCLAIMERS AND LIMITATION OF LIABILITY, MESSAGING COMPLIANCE RULES, SEVERABILITY , ENTIRE AGREEMENT , INTERPRETATION, and DISPUTE RESOLUTION AND GOVERNING LAW.

16. SEVERABILITY

If it turns out that a section of this Agreement isn’t enforceable, then that section will be removed or edited as little as necessary, and the rest of the Terms will still be valid.

17. INTERPRETATION

The headers and sidebar text are provided only to make this Agreement easier to read and understand. The fact that we wrote these Terms won’t affect the way this Agreement is interpreted.

18. ENTIRE AGREEMENT

These Terms, our Privacy Policy, Acceptable Use Policy, API Guidelines (all of which are incorporated into these Terms by reference), and any Service Addendums make up the entire agreement and supersede all prior agreements, representations, and understandings.

Where there is a conflict between these Terms and a Service Addendum, the Service Addendum will take precedence.

19. DISPUTE RESOLUTION AND GOVERNING LAW

We at TelQ encourage you to contact us if you’re having an issue, before resorting to the courts. In the unfortunate situation where legal action does arise, these Terms will be


governed by the laws of the following countries, depending on which TelQ

company you are contracting with:

TELQ TELECOM UG COMPANY

GOVERNING LAW

TelQ Telecom UG

Laws of Germany

 

 

You agree that all disputes between you and TelQ arising out of or relating to these Terms, or your use or non-use of any of TelQ Services will finally be settled by arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce. The place of arbitration will be chosen in accordance with the company you are contracting with:

TelQ COMPANY

VENUE

TelQ Telecom UG.

Germany, Hamburg

 

 

Congratulations You’ve reached the end. Thanks for taking the time to learn about TelQ Telecom policies. 

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