Key responsibilities:

• Analyze, configure, and optimize SMS traffic routing to ensure efficient and reliable message delivery across global carrier networks
• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
• Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
• Provide detailed root cause analysis and implement corrective actions to minimize disruptions
• Regularly evaluate carrier performance, ensuring the highest standards for SMS delivery and compliance with industry regulations
• Analyze route data to identify trends and areas for improvement, recommending proactive adjustments to routing strategies
• Support internal teams by providing insights and technical expertise on route-related issues, helping resolve escalated delivery problems

Skills and qualifications:

• 2-3 years of experience in SMS routing or telecom roles, with in-depth knowledge of messaging protocols and telecom data
• Proven experience in SMS routing management and carrier ecosystems
• Familiarity with telecom protocols such as SMPP, TCP, and client/server applications
• Ability to analyze pcap files/tcpdump logs for SMS and troubleshoot routing issues using advanced network analysis tools
• Solid understanding of networking protocols and the ability to diagnose network-related problems
• Commercial knowledge of the SMS and Voice industry, routes, and restrictions is an advantage
• Strong analytical and problem-solving skills, with the ability to quickly identify and resolve routing issues
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
• Experience with Freshworks ticketing systems and Atlassian tools (JIRA, Status Page, Confluence)
• Proficiency with MS Office and other relevant tools.

Why you should work with us:

• Start-up environment in combination with financial stability and a real opportunity to grow a Successful SaaS platform.
• Technology stack. We use a lot of leading tech in our stack and we will ensure that it always remains up-to-date.
• One of the greatest learning opportunities. You will be working with a cutting-edge tech stack, touching most parts of our system, getting involved in architecture decisions, starting some projects from scratch, investigating and introducing new technologies.
• Ability to make a significant impact. Most of your tasks will directly impact features used by the largest mobile network operators, SMS aggregators, and enterprise companies in the world that rely on our service.
• Great company culture. A chance to work in a small, friendly team that likes to take good care of each other and grow together

Benefits & Perks:

• A competitive compensation package.
• Paid courses and certification to advance your skills.
• Fully covered medical leave.
• 25+ days annual leave.
• Flexibility in working hours and remote working.
• Top-notch company equipment.
• Team building activities.

Do you want to become a part of this story and help us bring transparency to the SMS industry?

If you are hungry for growth and are looking to make an impact, join our team as we continue to expand. Send your CV to [email protected].