Frequently asked questions

TelQ is a professional SMS testing platform that lets you verify message delivery across 180+ countries using real mobile devices.

You choose the destination country and network, and TelQ gives you a test number and a Test ID Text, a unique code that goes in your message so the received SMS can be matched back to your test. You control the Test ID Text type, case, length and where it sits in the message, so your tests look like live traffic. You send the SMS from your own platform or over SMPP, and TelQ captures it on a real handset and reports what actually arrived: delivery status, the SMSC that delivered it, the Sender ID the recipient saw, and whether the content was modified.

Mobile operators, SMS aggregators, enterprises, and A2P messaging providers who need to verify SMS route quality worldwide.

TelQ uses its proprietary algorithm to frequently replace and rotate test numbers. Our anti-whitelisting practices also include a fully dynamic test code, content templates mimicking live traffic, and the “randomize” scheduling feature, to achieve the highest test result accuracy across the industry.

No. TelQ does not use PHP in any part of the platform, APIs or websites, so the TelQ Testing Platform was never exposed to PHP2Shell and no customer data or credentials were at risk. We verified this across every production service, server and public hostname on the day the vulnerabilities were disclosed, and reviewed every vendor that handles customer data; none has reported an incident.

If you call the TelQ API from your own PHP application, update PHP and consider rotating your API key. Read the full statement in our security post.

TelQ covers 180+ countries with real test numbers, and we continuously expand our coverage network.

We use our coverage algorithm to track patterns and flag suspicious numbers upon which they are reviewed and removed from the coverage.

Each test result includes delivery status, delivery time, received content (for content verification), sender ID, and network details.

No, you do not have to integrate to issue your first tests. You can use our platform manually to get the numbers from us and send the SMS from your own SMS platform. However, it is recommended to integrate via REST API or SMPP to unlock advanced functionalities.

Yes. TelQ provides a full REST API for manual and live testing, retrieving results, and integrating with your existing monitoring systems.

Yes. Every new account comes with 25 free test credits that are valid for 30 days. Free credits are assigned the price of 0.02€ per test and are not to be confused with paid rates. Packages offer varying rates which you can view in the Pricing page.

SMS testing tools that charge per delivered message are incentivized to keep whitelisted numbers in their coverage that give fake positive results. The biggest value of an SMS testing tool is knowing when the message did not get delivered.

No hidden fees. You pay per test credit. API access, dashboard, and analytics are included at no extra cost. See our pricing plans.

Prepaid credits purchased without expiration do not expire, however, some testing activity is needed (a minimum of 1 test every 6 months). See pricing details.

We accept payments via bank transfer and PayPal. Credit card payments are currently not supported.

As USDT is not MiCA-compliant in the EU, we are unable to accept it at this time. Payments are accepted only in EUR.

Register for an account, fill in your company's details and await account activation (within 24 hours). Once the account is activated, you will be allocated 25 free test credits and our agreement will wait for your acceptance. Once accepted, topping up will become available.

You can top up any package you choose from the Billing menu of your main or deputy account. You can also switch to postpaid by contacting your account manager.

Reach us at support@telqtele.com or use the live chat on our platform. You can also contact us here. We respond within 24 hours.