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Below are the most frequently asked questions answered by our team. Please don't hesitate to contact us if you do not find an answer to your question.

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FAQ

Frequently Asked Questions


Got a question? We've got answers. If you have some other questions, see our support center.

We have more than 10’000 live test numbers placed in their home country. They are real SIM cards placed in handsets that have our software installed on them. This software helps us detect actual
delivery of the tests.
Yes, our coverage includes a significant number of ported test numbers.
No, the test numbers are placed in their home country.
Of course! We’re happy to offer a free plan to anyone who wants to try our service.
No, the test numbers can be tested 24/7.
We forbid escalation of test numbers to suppliers especially in case of Fake DLRs as this would only increase the chances of your supplier whitelisting those test numbers.
You can, but we won’t be able to retrieve the receipt confirmation as your phone does not have our software installed on it.
We automatically disable our test numbers if we notice they are not working well. We also try to get as many fresh test numbers as possible in order to avoid whitelisting.
We ping our test numbers every 5 minutes and update our coverage in the UI accordingly. We also encourage you to inform us about the destinations we’re missing as we’re constantly working on expanding our coverage.
Please register for a demo account with us and we’ll get in touch with you.
You can use our platform without integration or you can connect to our platform via SMPP or REST API.
We strongly advise you to connect from our platform to yours and do the routing to your suppliers from your platform. If you connect directly to your suppliers, the quality checks done from our platform will be easy to spot and the test numbers will get whitelisted, making the test results irrelevant to you and forcing us to replace test numbers more often, thus increasing our costs which will result in an increase of price charged per test.
For high monthly test volumes, please get in touch with our sales department to discuss personalized pricing.
Yes, our platform includes a Scheduler in case you are integrated with us via SMPP.
Yes, you can create as many subaccounts as you need. One company can only have one main admin account, but there is no limit to the amount of subaccounts. You can also set up visibility of tests for the subaccounts: to see only their own tests or all the company’s accounts tests.
Live number testing is used exclusively in case you are integrated with us via SMPP and Manual testing is used without integration or for REST API integration.
Yes, we support UDH testing.
Yes, you can link as many suppliers as you wish to 1 SMPP bind. You may use Service Type or TLV parameter as the unique identifier.
Yes, just get in touch with our sales team and we can set up a call.

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